Corporate Overview
and Delivery Methods
TCGII is a premier provider of professional development and organizational culture transformation, specializing in improving operational outcomes for public safety agencies.
We bridge the gap between written policy and practice to help government organizations build resilient, committed, and well-led workforces.
Training delivery models are flexible and include live Virtual Instructor-Led Training (VILT), hands-on in-person workshops, and asynchronous E-Learning modules for 24/7 access.
Training, Design
and Development
Custom Curriculum Design: Creation of adult-learning-focused courses utilizing the “Ultimate Outcomes” philosophy and neural science-informed instructional strategies to drive measurable behavioral change on the job. TCGII develops curricula tailored to the client’s specific needs and goals.
E-Learning & Virtual Transitions: Development and transition of online, virtual, and hybrid courses utilizing platforms such as Absorb LMS, WebEx, and Moodle.
Training Assessments & Analysis: Job Task Analysis, Training Documentation Assessment, and In-Service Training Program Assessment.
Instructional Material Creation: Task Module Development, Lesson Plan Development, and Performance Evaluation Development optimized for adult learning environments.
Executive and Mid Level
Leadership Development
Executive Coaching: Support and coaching for new and established leaders to navigate inherited challenges and develop mission-driven organizations with eWective cultures.
Mid-Level Leadership Course (MLLC): An intensive 3-day development program designed for field and operational level supervisors. The course focuses on utilizing emotional intelligence, resolving conflict, and cultivating a psychologically safe environment for staW.
Leading Change Initiatives: Training and frameworks to guide leaders through the Preparing, Implementing, and Sustaining phases of organizational change. This includes developing a Change Team, predicting and mitigating obstacles, and developing strategies for tactical execution.
Pretrial Executive Leadership: Specialized leadership training tailored for pretrial executive leaders and community corrections professionals.
Jail Administration: Executive leadership training specifically for jail operations and administration.
Specialized Public Safety
Training Programs
Safety & Tactics: Training on De-escalation Tactics, Use of Force Decision Making, and Inmate Management & Classification.
Leadership Liability: Training targeting liability for supervisors, toxic culture remediation, and change management.
Behavioral Health Emergency Partnership (BHEP): Specialized crisis and behavioral health training designed for police academies and active public safety professionals.
Substance Use Disorder & Intellectual/Developmental Disorders: Specialized training modules for identifying and managing relevant incidents in the field.
Emergency Communications
and Public Information
Public Safety Communications Administrator (PSCA) Program: An intensive professional development course that equips public safety leaders with the strategic framework to manage internal and external communications.
Crisis Communications Management: Training to diWerentiate between proactive issue management and reactive crisis response. Participants learn to build scalable crisis communications plans and manage information flow during critical incidents.
Media Engagement Mastery: Hands-on preparation for live media engagement, including developing talking points and practicing recorded role-play scenarios for in-person interviews, teleconferences, and press conferences.
Communication Training OPicer (CTO) Program: Designed specifically to enhance the skills of 911 dispatchers and communication centers.
Recognizing Behavioral Health Crises in 911 Calls: An 8-hour course equipping 911 professionals with the knowledge and skills to identify behavioral health symptoms during crisis calls, applying trauma-informed communication strategies for safe de-escalation.
Strategic Communication Planning: Instruction on mapping external stakeholders and utilizing the S.C.O.P.E. model (Shared, Community, Owned, Paid, and Earned media) to build multifaceted communication campaigns.
Written Communication Mastery: Tactical training for producing digital and written products, including formatting news releases, writing op-eds, and developing platform-specific social media plans.
Strategic Planning and
Organizational Consultation
Long-Term Training Plans: Development of comprehensive, multi-year in-service training plans for community mental health and public safety organizations.
Specialized Team Development: Strategic planning and project management to establish specialized response units, such as Critical Incident Stress Management (CISM) teams for community debriefings.
Organizational Development: Training records management, compliance monitoring, and learning management system integration.
Recruiting & Hiring Process Assessment: Creating fair, equitable, and strategic protocols for the identification, recruitment, hiring, and onboarding of high-quality candidates.
Assessment and
Analytics
Leadership Practices Inventory (LPI): Assessments used to evaluate leadership competencies and behaviors to guide professional growth.
TTI TriMetrix Assessment: Comprehensive evaluations to understand individual behaviors, driving forces, and acumen to build high-performing teams.
True Colors Temperament Assessment: Used in training modules to help leaders identify their behavioral “default settings” and adapt their communication eWorts to the individual needs of their staW.
