Ultimate Outcomes Training Ultimate Outcomes In The Field
The Ultimate Outcomes philosophy is the foundation of every training program TCGII designs and delivers. Rather than simply transferring information and hoping it makes a difference, our approach deliberately targets specific behavioral changes in public safety professionals. By incorporating neural science-informed instructional strategies and adult learning principles, we ensure that training translates directly into enhanced on-the-job performance. The result: higher quality interactions between public safety professionals and the communities they serve, stronger decision-making under pressure, and measurable improvements in organizational effectiveness.
Quality service
Premium, customized training and consultation solutions built on specific organizational data and risk assessments – not generic, check-the-box programs.
Great support
Multi-year consulting engagements with ongoing coaching, assessments, and technical assistance tailored to your agency’s evolving needs.
Experienced instructors
A contingent workforce of 50+ subject matter experts who are seasoned public safety professionals, curriculum designers, and research partners.
Flexible schedule
Service delivered on your timeline through in-person workshops, live virtual sessions, or self-paced e-learning modules available 24/7.
Training with TCGII is straightforward. Our process is designed to understand your agency’s unique challenges and deliver training that produces real, measurable results. Here’s how we work together to achieve Ultimate Outcomes:
01
Select A Course
Browse our training offerings or contact us to discuss a custom solution designed around your agency’s specific operational needs and goals.
02
Select A Location
Choose from in-person delivery at your facility, live virtual instructor-led sessions, or self-paced e-learning for maximum flexibility.
03
Select A Date
Work with our team to schedule service at a time that works for your agency. We accommodate all shift schedules and multi-session formats.
Our Team
With decades of combined experience in public safety leadership, training design, and organizational development, The Cardinal Group II team is built on a simple commitment: recruit the best. We pride ourselves on identifying exemplary public safety leaders from across the country, bringing their proven expertise directly to the clients we serve.
Jerry L. Clayton
CEO
Jerry L. Clayton brings more than 35 years of criminal justice experience to his role as CEO of The Cardinal Group II. A certified criminal justice trainer and instructor, Jerry specializes in organizational management, leadership development, cultural diversity, and bias-free policing. He served as the elected Sheriff of Washtenaw County, Michigan, for four consecutive terms before retiring in 2024. Jerry’s conviction that “with effective leadership, any public safety agency is capable of success” drives TCGII’s mission and its Ultimate Outcomes philosophy.
J. Eric Waddell
CLO
J. Eric Waddell is a public safety professional with more than 25 years of experience in curriculum development and professional training. Eric specializes in public safety communications, training curricula design, and instructor development. He has designed adult learning-based courses for law enforcement officers, public safety dispatchers, corrections officers, and other government agencies. Eric joined TCGII in 2015 to fill a critical gap in public safety training, focusing on the often-overlooked skills of leadership, communication, and organizational culture that are essential for public safety success.
Lindsey Pappas
SOC
Lindsey Pappas is a public safety professional with over 20 years of law enforcement experience, specializing in criminal investigations. She has delivered training for first responders in areas including crisis response, officer wellness, and investigative best practices. Lindsey joined The Cardinal Group II to design training programs that strengthen leadership, communication, criminal investigations and behavioral health response across public safety disciplines. As the Senior Operations Consultant, she focuses on providing tailored, field-driven solutions that enhance performance, resilience, and organizational effectiveness, with an emphasis on training that drives meaningful behavioral change
Wes Fabian
LMS Systems Admin
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The Cardinal Group II
Strategic Partners
Whether delivering training programs, consulting on assessment centers, or advising on leadership and organizational strategy, The Cardinal Group II is proud to partner with a growing roster of clients.
If you need more information before registering for a course please leave a message and we will follow up in a timely manner.
The Cardinal Group II
Our Clients
Whether delivering training programs, consulting on assessment centers, or advising on leadership and organizational strategy, The Cardinal Group II is proud to partner with a growing roster of clients.
Interested in getting the best industry training for your employees?
“I have never been with a more qualified, disciplined group of staff and instructors. I’m not sure how they learned to be so excellent, but they should teach a class on it. I couldn’t ask for a better experience.”
Elected Sheriff
NSI Training Participant
“I have attended many leadership courses; NSI has been one of my favorites. The material, subject matter, and instruction were great. I know I will grow using several taught modules.”
30 Yr. Old Veteran Officer
Detroit Police Department
“Very professional, polite, and prepared. The best training I’ve had in my career. Needed this 30 years ago. Glad the new officers are learning this.”
Targeted Behaviors Better Outcomes
Every training program is intentionally designed and delivered around our “Ultimate Outcomes” philosophy, helping forward-thinking organizations drive the specific employee behaviors that matter most. The result: stronger performance, better interactions, and measurable progress toward organizational goals.
