Our Services
Your Mission Demands More Than Off-The-Shelf Solutions
Every agency is different. Every challenge is specific. That’s why The Cardinal Group II builds every engagement around your people, your culture, and the real outcomes you need to achieve. From leadership development to organizational assessment, we meet you exactly where you are — and help you get where you need to go.
Leadership Development and Consultation
The Leaders You Need
They Won’t Build Themselves.
You see it every day. Supervisors promoted for tactical skill who struggle to lead people. Mid-level managers caught between the demands of the street and the expectations of command. Executives navigating political landscapes with no one to think alongside. The gap between where your leaders are and where they need to be isn’t closing on its own, and every day it stays open, your agency pays for it in turnover, morale, and missed opportunities.
The Cardinal Group II helps public safety leaders at every level grow the skills that matter most, emotional intelligence, strategic thinking, change management, and the ability to build cultures of accountability and trust. Our consultants have decades of command-level experience. We don’t teach theory from a textbook. We’ve sat in the chair, managed the crises, and built the teams. That experience shapes every engagement we design.
The Plan
How we work with you
Training with TCGII is straightforward. Our process is designed to understand your agency’s unique challenges and deliver training that produces real, measurable results. Here’s how we work together to achieve Ultimate Outcomes:
01
Assessment
We start by understanding your agency’s leadership landscape, organizational structure, culture, current capabilities, and the specific challenges your leaders face. This isn’t a survey. It’s a deep-dive conversation with the people who know your agency best.
02
Custom Design
Based on that assessment, we build a leadership development plan tailored to your agency. This could include executive coaching, mid-level supervisor development programs, leadership retreats, or multi-year consulting engagements, whatever your agency needs.
03
Delivery and Support
Our consultants work side-by-side with your leadership team through every phase. We don’t drop off a binder and leave. We stay engaged through implementation, provide ongoing coaching, and adjust the plan as your agency evolves.
Corporate Overview
and Delivery Methods
TCGII is a premier provider of professional development and organizational culture transformation, specializing in improving operational outcomes for public safety agencies.
We bridge the gap between written policy and practice to help government organizations build resilient, committed, and well-led workforces.
Training delivery models are flexible and include live Virtual Instructor-Led Training (VILT), hands-on in-person workshops, and asynchronous E-Learning modules for 24/7 access.
Training, Design
and Development
Custom Curriculum Design: Creation of adult-learning-focused courses utilizing the “Ultimate Outcomes” philosophy and neural science-informed instructional strategies to drive measurable behavioral change on the job. TCGII develops curricula tailored to the client’s specific needs and goals.
E-Learning & Virtual Transitions: Development and transition of online, virtual, and hybrid courses utilizing platforms such as Absorb LMS, WebEx, and Moodle.
Training Assessments & Analysis: Job Task Analysis, Training Documentation Assessment, and In-Service Training Program Assessment.
Instructional Material Creation: Task Module Development, Lesson Plan Development, and Performance Evaluation Development optimized for adult learning environments.
Executive and Mid Level
Leadership Development
Executive Coaching: Support and coaching for new and established leaders to navigate inherited challenges and develop mission-driven organizations with eWective cultures.
Mid-Level Leadership Course (MLLC): An intensive 3-day development program designed for field and operational level supervisors. The course focuses on utilizing emotional intelligence, resolving conflict, and cultivating a psychologically safe environment for staW.
Leading Change Initiatives: Training and frameworks to guide leaders through the Preparing, Implementing, and Sustaining phases of organizational change. This includes developing a Change Team, predicting and mitigating obstacles, and developing strategies for tactical execution.
Pretrial Executive Leadership: Specialized leadership training tailored for pretrial executive leaders and community corrections professionals.
Jail Administration: Executive leadership training specifically for jail operations and administration.
Specialized Public Safety
Training Programs
Safety & Tactics: Training on De-escalation Tactics, Use of Force Decision Making, and Inmate Management & Classification.
Leadership Liability: Training targeting liability for supervisors, toxic culture remediation, and change management.
Behavioral Health Emergency Partnership (BHEP): Specialized crisis and behavioral health training designed for police academies and active public safety professionals.
Substance Use Disorder & Intellectual/Developmental Disorders: Specialized training modules for identifying and managing relevant incidents in the field.
Emergency Communications
and Public Information
Public Safety Communications Administrator (PSCA) Program: An intensive professional development course that equips public safety leaders with the strategic framework to manage internal and external communications.
Crisis Communications Management: Training to diWerentiate between proactive issue management and reactive crisis response. Participants learn to build scalable crisis communications plans and manage information flow during critical incidents.
Media Engagement Mastery: Hands-on preparation for live media engagement, including developing talking points and practicing recorded role-play scenarios for in-person interviews, teleconferences, and press conferences.
Communication Training OPicer (CTO) Program: Designed specifically to enhance the skills of 911 dispatchers and communication centers.
Recognizing Behavioral Health Crises in 911 Calls: An 8-hour course equipping 911 professionals with the knowledge and skills to identify behavioral health symptoms during crisis calls, applying trauma-informed communication strategies for safe de-escalation.
Strategic Communication Planning: Instruction on mapping external stakeholders and utilizing the S.C.O.P.E. model (Shared, Community, Owned, Paid, and Earned media) to build multifaceted communication campaigns.
Written Communication Mastery: Tactical training for producing digital and written products, including formatting news releases, writing op-eds, and developing platform-specific social media plans.
Strategic Planning and
Organizational Consultation
Long-Term Training Plans: Development of comprehensive, multi-year in-service training plans for community mental health and public safety organizations.
Specialized Team Development: Strategic planning and project management to establish specialized response units, such as Critical Incident Stress Management (CISM) teams for community debriefings.
Organizational Development: Training records management, compliance monitoring, and learning management system integration.
Recruiting & Hiring Process Assessment: Creating fair, equitable, and strategic protocols for the identification, recruitment, hiring, and onboarding of high-quality candidates.
Assessment and
Analytics
Leadership Practices Inventory (LPI): Assessments used to evaluate leadership competencies and behaviors to guide professional growth.
TTI TriMetrix Assessment: Comprehensive evaluations to understand individual behaviors, driving forces, and acumen to build high-performing teams.
True Colors Temperament Assessment: Used in training modules to help leaders identify their behavioral “default settings” and adapt their communication eWorts to the individual needs of their staW.